Shipping & Returns

Delivery

We arrange delivery to many countries. Whether we can deliver to your address, the delivery method and the expected lead time are confirmed in your private quote before you pay.

Your Archon Station is dispatched only after your payment has cleared in full. We will share tracking details once it ships.

Your unit is shipped in protective packaging and is heavy: please make sure someone can receive it, and tell us in advance about any access limits such as stairs, lifts or narrow doorways.

Duties and taxes

Unless your quote states otherwise, import duties, customs charges and local taxes are payable by the buyer. We will do our best to tell you what to expect for your country.

On arrival

Please inspect the packaging and the unit on delivery. Note any visible damage on the carrier's paperwork, take photographs, and email us within 48 hours of delivery. If your unit arrives damaged or not as described, we will arrange a repair, replacement or refund at our expense.

Cancelling an order

To cancel before your order is dispatched, email us as soon as possible. Any deposit paid is refunded, less the costs we have properly incurred (such as sourcing, handling and any freight cancellation charges). Orders may also be cancelled if the balance is not paid within 14 days of freight confirmation, as set out in our Terms of Sale.

Returns

Change-of-mind returns are not accepted unless we agree to them in writing before delivery. If you are entitled to cancel or return under the consumer laws where you live, those rights are not affected by this policy.

Faulty items are covered by our two-year warranty. See the Terms of Sale.

Contact

To report a problem or arrange a return: concierge@archonstation.com.